About Us

We feel both pleased & honored to introduce ourselves as one of the leading travel companies in Egypt providing a very strong presence in the travel market for the last 28 years since 1984, through its integrated branches offering a diverse range of travel products & services covering all the sectors of tourism trade. Remember, if you want a lifetime experience for your trip, then your choice is Family Tours, where everything is supervised by the owners themselves so that we can assure you only the highest quality.

Our team of professionals, with a tremendous wealth of experience in the travel trade, are capable of fulfilling every client’s need & request while traveling with us.

Vision
To lead the operation of touristic services in Egypt through the constant improvement of customer satisfaction & innovation. To be a company highly rentable with an outstanding excellence & with exemplary relations with the community, the environment & social responsibility.

Mission
A firm commitment to customer satisfaction. we seek to always provide professional solutions & added value in all our services to exceed our client's expectations. We want to create value & to make a difference, that is why we support sustainable & responsible tourism.

Strategic Objective
To recognize that a good service is more than a competitive price; it’s a near obsessive attention to detail that transforms a good experience into an exceptional one. We don't want to sell you a travel package we want to understand your needs, so we can custom design a travel solution that meets your specific requirements. We look at your opportunities & challenges & design a solution customized to fit you.

Customer Service
We have the commitment & the passion to satisfy our client’s needs and we manage to accomplish it.

Values
The core values of Family Tours travel solutions are customer service, loyalty & integrity, communication, innovation, quality, team work & responsibility. We offer the same level of services to all our clients. We comply with strict principles of professional conduct & ethics.

Loyalty and Integrity
Our standards are high and they are reflected in all our operations.

Communication
We make emphasis on communication external & internal so our representatives can fully understand the client’s needs. This principle makes us serve our clients as they deserve.

Innovation
We are committed to bring solutions and to be always a step ahead. The innovation allows finding greater benefits of the things that already exists.

Quality
In all we do. Our true quality commitment allows us to make promises become facts, creating tangible results and benefits.

Teamwork
The success is the result of working together to satisfy our client’s needs. Trust, mutual respect and enthusiasm are the angular stones of our team work.